our policies

Payment:

We accept Visa, MasterCard, Discover, American Express, and Cash.


Appointments:

We recommend that you make all appointments in advance to ensure that you get the time, 

stylist and service that you are requesting. 

Please arrive on time to ensure you receive your full service. If you are running late, we will do 

everything we can to accommodate you. If you are excessively late, please keep in mind that 

we may have to reschedule your appointment. 


Services:

We want you to be happy and we want you to love your hair. If you are unhappy with your 

service, we want the opportunity to make it right. We ask that you call us within 7 days for any 

changes you may require. We do not offer refunds on services.


Cancellations:

Last minute cancellations hurt our team. We are rarely able to fill a spot we have reserved for you with less than 24 hours notice and therefore take a business loss. In order to keep costs down for all, please note our cancellation policy below:

We require a credit card number to securely be placed on file. We ask for a 24 hour notice when you need to cancel or reschedule. If a no-show or cancellation happens after the 24 hour period we charge a $25.00 fee to the card on file.


Products:

It’s important to us that you have the appropriate hair care products to complete your style at 

home. We offer a product exchange on any products which do not meet your needs to any of

our other products.


Gratuity:

Gratuities are not included in services provided or gift certificate purchases unless specified. 

Gratuities are always appreciated and we thank you for your generosity and thoughtfulness. 

 


Any other questions & or concerns feel free to email or call us at 828-232-1017.