we accept visa, mastercard, discover, and american express. we do not accept personal checks or cash.

we require a 30-50% non-refundable deposit to be applied at checkout on all services booked for 3 hours or more, and any service for new or unestablished* clients to secure your booking.

*clients without 3 or more visits in a calendar year

out of respect for our team and clients, we require that you give us 24 hours notice should you need to cancel or reschedule an appointment. any missed appointments, or appointments cancelled after the 24 hour mark will incur a fee of 50% of the cost of service.

up to 15 minutes late, we will try our best to accommodate you. after 15 minutes it is at the discretion of the stylist as to whether a service can be provided. lateness of more than 15 minutes when we are unable to accommodate is considered a missed appointment, and will incur the 50% fee. deposits and/or cancellation fees will be charged to your card on file or added to your next booking. *deposits that are forfeited will go towards the fee.

everyone has unexpected events come up- even us! late cancellation fees will not be applied until after your first missed appointment. We do charge a cancellation fee of 50% of the appointment cost for missed appointments following the first. 

we want you to love your hair! if you would like an adjustment to your service, please notify us within 7 days and you may do so with the same stylist(additional service charges may apply based on the outcome of the follow-up consultation). if you wish to see a different stylist, full service charges will apply. we do not offer refunds for services if you choose to alter your hair yourself, or visit another salon.

help protect and respect our health. we ask our team and clients that are feeling unwell to please wear a mask.  free masks are always available! 

it’s important to us that you have the appropriate hair care products to complete your style at home. we offer a product exchange on all products within 30 days of purchase.  if a product does not meet your needs you are welcome to exchange it for any of our other products or a store credit of the product value.

children:

we do not specialize in children’s hair; and therefore, do not offer services to children under the age of 8. children 8 years of age and older are booked at the normal hourly cost of the stylist. children’s appointments for existing clients will be booked at the discretion of the stylists. 

if a child begins to cry or move their body excessively during a service, we may ask that their appointment be rescheduled, as this can be very unsafe for both the child and stylist. we want everyone who comes to ananda to have an amazing experience! we kindly ask our clients not to bring children to their appointment unless the child also has a scheduled appointment.

We strongly recommend that children under the age of 18 have a parent or guardian present for the consultation at their first cut or color appointment with us. This portion of the appointment can last anywhere from 10-30 minutes. During the consultation, the stylist will ask questions regarding the desired goals for the appointment, which could result in the extension of time, and price, of the service, or a change in the outcome of the look/style your child will receive.

We are a dog friendly salon! We love dogs, and welcome your furry friend into our space. 

We ask that dogs accompanying guests during their services be well behaved. This means dogs staying close to their owner at all times, refraining from jumping on any employees or clients during their visit, and refraining from excessive barking. We want to provide a space your pooch can join you for your service. However we ask that dogs in the salon do not take away from the experience of any guest, or create challenges for employees to perform their job. 

We operate on a one strike policy for dogs in the salon. This means if a dog visiting us creates a situation that causes an employee difficulty, or takes away from the experience of another guest; we will kindly ask that the dog no longer returns for future appointments.